Hey guys,
This is my first LET post, so bear with me
I recently made an account at Hetzner and created a new 2GB RAM cloud instance. The tricky part for me was the billing, as I am kinda new to the per hour billing and other T&Cs they provide.
As it is 5th of october now, I received my first invoice. I paid the invoice with my credit card details, the invoice status suddenly changed to Paid but no any kinda confirmation came to my phone regarding the payment from my bank. Upon checking the bank statement, it shows no trace of such payments happened. Later I came to realize that I wrongly entered the CVV code.
But the thing is, however the CVV was wrong and no money was deducted from my bank, the Hetzner system changed the status as paid.
As being an honest customer, I tried mailing their support, who knows if it might be a glitch or something. Main problem is the CC couldn't apprehend what I am explaining to them.
This is how our conversation went,
Me - Explained the above in a detailed way.
Hetzner - Dear Client,
the invoice is paid and we can't change anything about it.
Your indicated paying method is PayPal so you have to pay the next invoice via PayPal.
Me - But being honest with you, the amount is not deducted from my bank account yet, as the CVV I entered was wrong. I just want to clarify this.
Hetzner - Dear Client,
when the CVV was wrong than you have to figure out whose CVV you deposited and clarify it with him.
Me - Oh my god, are you even understanding what I am saying?
The credit card has it's number, expiry date, and cvv. When paying the invoice I've given the wrong CVV instead of the one in the debit card, but even though it was the wrong CVV I entered, the system just confirmed my payment, is that a glitch or something?
If it's not I don't care, as long as my services are up and running. I am just being a honest customer trying to point out that the actual money was not debited from my account as I entered wrong CVV but the payment was confirmed and marked as PAID.
Hetzner - Dear Client,
thank you for your E-mail and your honesty.
I understand your problem.
If the Client, whose CVV you wrongly entered, books the payment back, you will see that the invoice will be unpaid again. Then you can pay it yourself the right way
Unfortunately we can't change something now.
Me - Alright thanks for understanding. Btw it's a personal account am not using this service for another client.
So in a day or two it will automatically clear as unpaid right? So I can pay again. So I don't have to worry about the service right?
You guys should be adding some kind of validation on the credit card based payment to sort this issues out.
Hetzner - Dear Client,
yes, if the other customer who owns the credit card books it back, you can trigger the payment from yourself, otherwise it is still marked as paid.
Me - Ok am asking it simple, what If the payment doesn't reflect on Hetzner's account? As the payment is not debited from my bank account, as you know I've already entered the wrong credit card CVV but Hetzner didn't even validate it.
That was my last message and they didn't reply for it yet. I am still unsure of what to make out of their replies. Hope someone could explain this situation
Tagging @Hetzner_OL - as I saw him/her active in this forum.